Free Delivery (UK Mainland Only)
Orders over £100 qualify for free delivery within the UK mainland. Depending on the item, this will be either a parcel courier or a pallet delivery. Some products come with a complimentary two-man delivery service, which will be specified at checkout.
Parcel Delivery (3 – 5 Working Days)
Smaller items will be sent via parcel delivery and will require a signature or proof of receipt. The estimated delivery time is between three to five working days. If no one is available to accept the parcel, a redelivery may be attempted or a collection point may be provided.
Pallet Delivery (3 – 5 Working Days)
Larger or heavier items, typically over 140kg per box, will be delivered via pallet service. This is a kerbside-only service, meaning items will be left at the nearest accessible location. To assist with unloading, we recommend having two people available to receive the delivery.
Two-Man Ground Floor Delivery (3 – 7 Working Days)
Certain premium products include a two-man delivery service, or you may have the option to upgrade. Once your order is processed, you will receive an SMS notification with the delivery date and the option to reschedule if required.
The day before delivery, the courier will send a text with a two-hour time slot. If access is safe and suitable, the couriers will bring your item into a ground-floor room of your choice.
White Glove Delivery Service (5 – 10 Days)
For high-end products, we offer a specialised White Glove Delivery Service. This means the crates will be unpacked, and components brought into your selected room. To ensure a smooth process, please inform us in advance of any delivery restrictions, access issues, or parking limitations. If there are stairs or steps, please provide details beforehand.
Our team will contact you before delivery. They will unpack the crates and carry the components inside. If an item cannot fit through a doorway or passage, it will be left at the closest accessible point. You do not need to assist with unpacking, as this is our responsibility.
Special Delivery Requests
If you need to delay dispatch or arrange a specific delivery date, please contact us via live chat or email at [contact email].
Kerbside Delivery and Access Issues
It is your responsibility to ensure that delivery access is possible. If our first delivery attempt is unsuccessful due to access issues, we will work with you to rearrange delivery. However, additional charges may apply. Free delivery includes only one delivery attempt.
Kerbside deliveries take place between 8:00 am and 5:00 pm, so please ensure someone is available to receive the order. If you live in a block of flats, delivery will be made to the ground-floor entrance unless prior arrangements are agreed upon.
Collection of Faulty Products
If an item is faulty upon arrival or develops a fault later, we will arrange a collection or an engineer visit at the manufacturer’s discretion. You may need to book a collection time that suits you. If the item is not ready when the carrier arrives, a recollection fee may apply.
Once returned, we will inspect the item and arrange a replacement if necessary. If the product is found to be in working order, it may be sent back to you, and delivery charges will apply. Providing photos or videos of the fault can speed up the claim process.
For certain products, you may be required to contact the manufacturer directly for any service issues. Proof of purchase is required for all claims.