FAQs
Returns and Refunds
Cancel/Return my order?
Cancel/Return my order?
Your satisfaction is our priority, and we want every piece to feel just right in your space. If you find it’s not a perfect fit, no worries! With our 30-Day Return Policy, you can return any item within 30 days of receiving it.
We will also cover the return shipping costs, so you don't have to worry about paying a thing. We want you to feel completely safe and comfortable when going through a returns process. We understand how much of a pain this is. We have you covered.
To start the returns process, you should email us at support@homegardenfusion.co.uk requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g. an order number), and details of the item(s) you want to return.
You can read our returns policy here.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Ordering
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
If you want to contact us now during open hours, call us here: 0330 0430 089
Or chat on the bottom right hand corner of screen
Shipping
How long will it take to receive my order?
How long will it take to receive my order?
Shipping lead times can be found on the individual product pages, or feel free to contact us and we will give you a delivery estimate.