You can return most unused items within 14 - 30 days (depending on the manufacturer) for a full refund. See full returns policy here

Items must be in original packaging and condition. Some exclusions apply for custom or special-order items.

We want you to be thrilled with your purchase, but we totally get that sometimes things don’t work out as planned.

That’s why we offer a 14-30-day return window (depending on the brand). If your item isn’t quite right, just let us know within the brand's return window, and we’ll take care of the rest.

To get started, simply email us at support@totalgymstore.co.uk with your order number. We'll send you all the info you need to return the item.

Return shipping is on us, no hassle. Once your return reaches our warehouse and has been checked over, we’ll confirm everything and issue your refund.

You can read our full returns policy here.

Refunds are processed within 7 days from when we receive the item(s).

Simply browse our website, add items to your cart, and proceed to checkout.

You can pay using major credit/debit cards, PayPal, or financing options where available.

If you need help, contact us here for personalised support.

We accept a variety of secure and convenient payment methods to make your shopping experience as smooth as possible. These include:

• Visa, Mastercard, American Express, and Maestro
  Quick and secure online payments
  
  Flexible pay-later and interest-free installment options (subject to eligibility)
  
• For fast checkout on mobile and supported devices
  
• Available for bulk or commercial orders (please contact us)
  

All payments are processed securely, and no payment details are stored on our servers. If you need help placing an order or arranging a specific payment method, our team is always here to help.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

If you want to contact us now during open hours, call us here: 0330 0430 089

Or chat on the bottom right hand corner of screen

Lead times vary depending on the product and supplier. For most in-stock items, we aim to dispatch your order within 1–3 working days, with delivery typically completed in 2–5 working days.

Larger or custom-order items may take longer, up to 7–14 working days, and estimated lead times will be shown on the product page where applicable. If your order includes multiple items, they may arrive separately based on availability.

If you need your order by a specific date or want an update on current lead times, feel free to contact our team here, we’re happy to help.

Absolutely. Once your order ships, you’ll receive a tracking link via email or text so you can monitor your delivery in real time.

At the moment, we only ship within the UK. If you're outside this area, feel free to contact us, we may be able to accommodate certain requests.

Shipping lead times can be found on the individual product pages, or feel free to contact us and we will give you a delivery estimate.

Yes, absolutely. Most of the products we sell come with a manufacturer’s warranty, which typically covers defects in materials or workmanship.

Warranty lengths vary depending on the brand and type of equipment, but many items come with 1 to 5 years of coverage.

Full warranty details are listed on each product page, and if you need help understanding what’s included, our team is happy to assist.

We also stand by the quality of everything we sell, if there’s ever an issue, we’ll work with you and the manufacturer to make it right. If you need support contact us here.